Shipping Policy

At Simple Smart Phones (ONmetrics) we are committed to getting your order to you as quickly and safely as possible. Here is our shipping policy:

  1. We offer free standard shipping on all orders within the U.S. and Canada with a minimum purchase of $400. Standard shipping takes 5-7 business days on average.
  2. For express or expedited shipping, additional fees will apply.
  3. We ship to all U.S. and Canadian addresses, as well as internationally to select countries.
  4. Orders are typically processed and shipped within 2 business days, unless otherwise stated on the product page or in the order confirmation email.
  5. During high volume periods or inclement weather, there may be delays in processing and shipping times.
  6. Once an order has been shipped, we are unable to make any changes to the shipping address.
  7. We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.
  8. Any customs or import duties are the responsibility of the customer.
  9. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount.
  10. We reserve the right to cancel any order due to insufficient stock or availability.

Thank you for choosing Simple Smart Phones (ONmetrics) for your shopping needs. If you have any questions about our shipping policy, please don’t hesitate to contact us.

Cancellation and Refund policy

We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 14 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 14 days of making a purchase.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on December 29, 2022

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